The Sovrana Store has been rated "5-Star / Top Service" online merchant by Yahoo! Shopping since
February, 1999. Our customers say:
"The Sovrana personnel is courteous, helpful, prompt and informative."
C.N., Port Royal, SC
"We always buy our coffee from Sovrana....the product has always been in stock, the pricing is excellent, the packaging secure, and the shipping is mind-bogglingly fast."
E.L., Pinetop, AZ
"Excellent. Merchandise always on time, in perfect conditions!"
L.S., Palm Beach, FL
"Great communications-smooth transaction."
R.W., Harrison, AR
"Great coffee at a great price. When I made an ordering mistake, there was a human there to fix the
problem. Prices are clear, no room for error (including shipping). They provide products that are
normally expensive and hard to find. Need more merchants on the Net like Sovrana."
R.R., San Francisco, CA
"This is my fourth buy from this store. Excellent service, excellent products."
P.S., Champaign, IL
"Thanks for a great buying experience AND a great product! I will be ordering from you again soon!"
T.H., Versailles, KY
"Excellent - Great Shop!"
S.P.P., Washington, DC
"Sovrana Store carries THE best espresso beans and syrups I have ever found online. Orders are shipped quickly and always arrive in excellent condition. Tell
EVERYONE to switch to Lavazza coffees and Sovrana Store right away!"
K.M., Quinton, VA
"I appreciated the superior service provided by Sovrana at all points in the order process. The updates as to the status of the order - from the placement of it to
the receipt to the shipping of it. Thank you for the great service and the great coffee."
B.D., De Pere, WI
"Great company, great service, great product, need I say more!"
C.D., Los Angeles, CA
"Sovrana was quick to reply with UPS tracking numbers and provided a well packaged order to me on time, as ordered."
C.C., Cartersville, GA
"The merchandise was received on the projected day and all went well. I intend to place another order with this company when the time comes"
M.M., Philadelphia, PA
"Sovrana responded promptly and shipped on time, much faster than I ever espected. We drink a lot of espresso in my house, I'm Italian, and as long as Sovrana is in business I will buy from them.
Thank you for a job well done."
M.W., The Colony, TX
"They had just what I was searching for, price was excellent, and it was shipped quickly and arrived in perfect condition. I have given the site to all my friends
who also love the Lavazza espresso. I was so delighted to find this site."
K.T., Eau Claire, WI
"Excellent - and the emails with Sovrana prior to ordering were courteous and prompt"
B.J., Falmouth, MA
"The Sovrana Store experience is, if possible, A+. The merchandise is top grade, the service is fast and perfect, and the customer service is the best possible."
A.S., Key Biscayne, FL
"Sovrana is one of the best stores that I have dealt with on the web and the best of the Yahoo shops. Fresh and delicious Lavazza coffee combined with superior Sovrana service have made me a regular customer."
S.K., Shepherd, MI
"Outstanding availability and shipping. Shipped earlier than expected...arrived 2 days earlier than expected. Besides...they sell Lavazza...need I say more?"
K.P., Fair Oaks, CA
"I have ordered several times from sovrana, and each order has been sent promptly and correctly.
It arrives well packaged and within the time stated. I would highly recommend sovrana to any first
time buyer of coffee and related products."
J.M., Indian Springs, AL
"Wonderful service and follow-up. I will definitely order again and again from them."
J.H., Rubicon, WI
"My order was perfect. No mistakes and I received it well before the promised date."
D.R., Los Alamos, NM
"Actually I received the service that I expected. In all of my orders Sovrana did an excellent job!"
D.M., Park City, UT
"Easy ordering, order almost arrived before I put the phone down!"
I.B., Tunnel Hill, IL
"Very easy to order on-line and the shipping was extremely fast. I would definitely order from the store again."
E.C., Indianapolis, IN
"You actually answer emails while addressing me by name. It's a very personal place. I've already passed the word along to others. Thanks"
T.V.B., Long Beach, CA
"Prompt, courteous, the e-mail from the manager confirming our order and thanking us was a really
nice touch. Second time we've ordered. This is our source for excellent espresso coffee."
N.J., Biloxi, MS
"As always, perfect!"
D.M., North Arlington, NJ
"Nowhere else on the web have I had better customer service than the Sovrana Store. Only ever had
one problem with an order. (UPS mis-delivered package) After reporting the problem, the head of
Sovrana was calling me! If all online stores were this eficient, retail wouldn't need any store front!
J.H., Bailey, CO
"This is the second time that I have ordered from Sovrana Store. I am pleased with the accuracy and the speed of order fulfillment. I am also
pleased with their order acknowledgement by email."
L.L., Phoenix, AZ
"Very easy to shop and decide what you would like to purchase. EXTREMELY efficient. Had the coffee from California to Indiana by Friday
and placed the order the previous Saturday!"
K.C., Blomington, IN
"Best coffee in the world! Great immediate service too."
C.P., Trabuco Canyon, CA
"I am very pleased to do business with this company ..they are very professional with their immediate
response to my order, updates on the order and shipping and follow up. Although I am sometimes
very leary of ordering via the internet I have no reason to believe that I will ever have any problem
with this company due to their great customer service. I would recommend them to anyone in the
market for their products."
M.L.M., Las Vegas, NV
"They shipped immediately and the goods arrived exactly as promised. I will definitely use them again."
P.B., New Smyma Beach, FL
"I've purchased here twice and it's been excellent both times. Their products are fresh (unlike one of their competitors) - this is very important when buying something like coffee."
E.D., New York, NY
"Enjoyed the ability to check the products out on the web and place my order by phone with Sovrana...
The shipping feedback is great and the product arrived in short order and in excellent conditions.
Total satisfaction again. By far, one of my better shopping experiences, I look forward to
my next order."
A.A., Burke, VA
"Loved the service loved the coffee"
S.R., Princeton, NJ
"Haven't had a chance to rate excellent yet, but so far, everything has been prompt: clear website, prompt responses to my email inquiries. very glad to have sovrana around."
M.C., Oakland, CA
"I received my second order from your on-line store and I just wanted to say
I have been very pleased with your order and shipping process. I
especially like the way I can click on my email to gain shipping status via
the UPS web page. Your prices on Lavazza coffee are excellent and your
shipping costs are reasonable. I wish all my on-line shopping experiences
were as pleasant as your store."
F.C., Longmont, CO
"Fast turnaround and just what I ordered...at a very good price, too. Thanks."
C.G., Hamilton, VA
"In addition to Sovrana's awesome coffee, their delivery was very fast. We didn't even go into caffeine withdrawal..."
J.L., Flanders, NJ
"The manager gave my order personal attention and facilitated it to add items that I had requested but were not available at the time of order. I routinely do my coffee purchasing there."
J.L., Long Beach, MS
"I have always had good luck when ordering from Sovrana - very prompt service"
P.D., Lincoln NE
"The coffee is the best in the world and I couldn't believe how fast you sent my order!!! My first cup of real coffee was in Italy in 1990. It was a Lavazza latte in
Rome...WOW!!!! I was hooked!!! But, I ''DIDN'T KNOW'' you could buy it here in the States until now. I was drinking Starbucks , Tolly's and Seatles Best.
Those are good coffees,But Lavazza is truely the Best!!! Thank you"
D.M., Cambria, CA
"I was especially pleased with the prompt attention from ordering to receiving in a quick manner. It took just a few days to receive the coffee I
ordered and I will be ordering from them again."
V.R.D., Columbus, OH
"Aside from a wonderful product--Lavazza coffee from Italy--Sovrana made shopping easy and shipped my order very quickly."
T.P., Clarksville, TN
"I appreciated the personal style and the immediate response"
L.M., Burley, ID
"I've been dealing with Sovrana for several years now, and am continually impressed with their
service, honesty and professionalism... Sovrana is a class act."
H.T.M., Madison, NJ
"I love dealing with Sovrana Store because I always know I will get superb service."
J.M., San Jose, CA
"I am very pleased with the service I get from Sovrana. The Lavazza products are excellent and my orders are processed very promptly. That's a winning combination!"
D.H., Clarlottesville, VA
"You have been so far the most convenient online merchant I have used!!"
R.K., Spring Park, MN
"Delicious, quick, and you come highly recommended"
K.G., Belgrade, ME
"Simple & Easy. The hardest part was deciding what coffee to choose."
R.T., Port Wahington, NY